You Have Questions
Not many homeowners are well versed on the differences among the various brands of replacement windows. On the surface, they all look pretty much the same, so it can be tempting to just choose the cheapest windows you can find. But there are definitely differences from one brand to the next. There are also upgrade options to consider. Is a sound suppression package really worth the added cost? Should you buy the most energy-efficient windows on the market? A replacement window company that’s committed to providing good customer service can explain the differences to you and help you pick the best windows for your home. They can recommend the upgrades you need, and will tell you which ones won’t benefit you.
In addition, if you live in a home with an HOA, you likely have some guidelines to follow when it comes to replacement windows. Your HOA may require you to fill out some paperwork or get an approval before your new windows are installed. You want to work with a company that will help you choose the windows that meet your HOA’s rules and that will help you fill out any necessary paperwork.
Good Communication Is Key
Purchasing replacement windows is a bit of a process, and it’s important that you work with a replacement window company in San Jose that will communicate with you every step of the way—from the initial consultation to the day of installation.
At Custom Exchange, we know that new windows are a sizable purchase for most homeowners. We want our customers to know that their home is in good hands with our company, so we keep them updated throughout the process.
Installers Who Are Customer Service Minded
Sometimes, you will find companies that have great customer service in one area, but not in others. At Custom Exchange, everyone at our company is customer service minded. This includes our installation teams. They will treat your home with respect and clean up after themselves before they leave. They will make sure you are completely satisfied with their work and will answer any questions you might have about how your new windows operate.
Warranty Issues
Hopefully, you will never have any issues with your replacement windows, but if you do, who do you call? If you used a “big box” store for your window replacement or hired a general contractor to install new windows, they likely will just refer you to the window manufacturer if you ever have a problem. At Custom Exchange, we are here for our customers if they ever need to file a warranty claim. Our customers are customers for life! Even if the problem occurs 10 or 20 years from now, we will help in whatever way we can!
