At Custom Exchange, we pride ourselves on our customer service! Yes, we are primarily a replacement window company, but customer service is at the heart of everything we do. Some replacement window companies are just out to sell people windows. We are here to help our customers find the best windows for their specific homes.
There’s no one-size-fits-all brand or line of windows. Each brand has its unique benefits, and each home has its own set of needs. For example, a home on a busy street might need windows with upgraded sound suppression technology, while one in a more remote area would not. We never try to “upsell” our customers on upgrades they don’t need or want, but we do try to make them aware of features from which they could benefit. In the end, we just want our customers to be happy—thrilled, even—with the new windows in their homes!
Our great customer service also extends to the installation services we provide. Not only does our in-house team of installers do a meticulous job installing every window and patio door we sell, but they also clean up after themselves when they are done. They will haul away the old windows and doors and make sure there is no other construction debris left behind.
Here are a couple of reviews from our replacement window customers in the Livermore area who can confirm our company’s commitment to customer service:
“Do yourself a favor and get a quote from Custom Exchange Windows. We searched for the best company and spoke to several others for good measure. It was clear this one is the most experienced. You can get the most expensive product but will not matter if it is not installed correctly. [Custom Exchange owner] Michal is straightforward and can recommend a top quality brand for a price no one can beat. The labor is not outsourced. Robert and team show up ready with a great attitude. All the gleaming reviews are accurate. The finished product is flawless.”
– Eileen F.
“I am more than pleased with my new windows from Michal and Custom Exchange Windows. We got quotes from five different window installers and Custom Exchange Windows not only had the lowest quote, but they also had the best ratings of any of the companies we looked at and they carried the Simonton DaylightMax windows which were a great choice for retrofit installation.
Michal was great to work with and a had an extremely generous payment schedule. His two-man crew were very efficient and did a great job in the installation and cleaning everything up when they were done.
If I had to go get new windows again, I wouldn’t hesitate in having Michal and Custom Exchange Windows do the job. Seriously, I couldn’t be happier with not only the job and our new windows, but the whole experience. Do your own due diligence, but you can rest assured that all these five star reviews are the real deal.”
– Jim W.
Are you looking for a replacement window company in the Livermore area that will not only sell you windows, but that will also make sure you have a great experience in the process? Contact us at Custom Exchange to set up your initial appointment. We will answer any questions you may have and help you select the options that best fit your needs and your budget.
