Whenever we get a new five-star review of our company on Yelp, we get excited! It means another one of our replacement window customers had such a great experience with our company that he or she took time out of his or her busy day to log onto a review site and write up a review.
These reviews are invaluable to our small business, and we appreciate every one of them. Not only because it makes our company look good, but because it gives others insight into the type of service they can expect to receive from our company if they go with us for replacement windows and doors.
Recently, Lisa S. of Fremont left us a review on Yelp. We had just finished installing 17 windows and a sliding patio door in her home. She starts her review by saying,
Working with [Custom Exchange owner] Michal and his crew was amazing. They were very friendly and easy to work with.”
At Custom Exchange, customer service is one of our top priorities. Not only do we strive to make the entire process as seamless as possible, but we also want to make people feel good about their decision to work with us. Friendliness and treating people and their homes with respect goes a long way in this industry, and it makes us happy when our customers are happy with the service they’ve received.
Lisa also mentioned the efficiency with which our crew worked. She said,
To our surprise, they were able to install all windows and doors in less than 2 days.”
We know that nobody wants their home to be a construction zone for very long. We work hard to get the job done in an efficient manner, so you can go back to your regularly scheduled life as quickly as possible. Our crews show up on time and get right to work. They are highly trained in window and door installation, so they know how to handle even the most complex jobs. Other replacement window companies may use subcontractors or general laborers for their installation, but we only use expert installation crews.
Lisa made a point of saying that she wasn’t receiving anything “extra” to write a five-star review of our company on Yelp. You may have heard about companies who offer incentives, such as discounts, for five-star reviews. Here at Custom Exchange, we don’t have to do that. Our great service is incentive enough for our customers to rate us highly online, and giving people kickbacks or discounts for reviews just doesn’t feel right to us. We want all of the reviews we receive to be legitimate and honest.
Lisa concludes her review by saying,
I would recommend them to my family and friends for sure.”
As a small business, we are so grateful for any referrals we receive. Not only do they help us grow our business, but they let us know that we are doing things right and making our customers happy!
If you’re looking to have your windows replaced by a company that gets rave reviews from past customers like Lisa from Fremont, we’d love to hear from you. Contact us today to schedule an appointment, where you can have all of your questions answered and get a no-obligation estimate.
